Frequently Asked Questions about

Q: Are there any restrictions on student registration?

A: Students must use their student email address to register.

Q: What if I am not a student but sign up for a student membership?

A: If you sign up for a student membership without your current edu email address will contact you to provide proof you are a student. If you do not respond within 48 hours you will forfeit both the money you paid and your membership.

Q: Can I get a receipt for my payment?

A: An official receipt is given through Stripe after you sign up.

Q: If I paid by Stripe, does this mean that I’m registered as a member?

A: Yes, when you pay by Stripe, receives a direct confirmation that you have paid and you are immediately registered.

Q: Is there anything else that I need to do once I have registered?

A: Nothing at all. We do however suggest you follow along the curated course and lesson order.

Q: Do I get a certificate after completing the training courses?

A: Yes, the automatically presents you with a certificate.

Q: Is there a refund policy at once I have paid?

A: No. We have discontinued the practice of offering refunds.

Q: Do you have a student rate?

A: Yes, we do offer a student rate (

Q: Do you have a University rate for professors and their students in their classrooms?

A:  Graduate School Programs are afforded full access to for their Professors and students through our Academic Licensure agreements. Please contact the Vancouver School for Narrative Therapy at 604-688-7860 or [email protected] for more information. We are happy to set up a Zoom interview and guide you through all offers Professors and students in your program.

Q: What time does operate each day?

A: is open to its members 24/7 – all year long.

Q:  Is membership in open to everyone?

A: is NOT open to everyone. You must be a licence professional therapist/psychologist/social worker/counsellor, a student in an accredited mental health program, or a narrative therapy trainer.

What currency is paid in?

US currency.

Q:  Is it advisable to become a member without having a background in Narrative Therapy?

A: Yes! is a great opportunity for therapists or students interested in learning more about Narrative Therapy and a way to connect with other like minded people in this community.

I submitted by payment, and haven't received my email login and password!

We’re so excited to have you join us! Username login and passwords can sometimes get lost! Please check your junk mail, and if you haven’t received anything within 10 minutes, please contact as [email protected]



Where can I find my completed course certificates?

Your course certificates may be found on the My Courses page (

Click on the ” Completed Courses” tab under the “My Courses” title. In the subsequent page, you will find all the courses you have completed, and below every course, a “View Certificate” button.

Clicking ” View Certificate” will open up a new window or tab with your certificate. You can print it from here, or save it to pdf by hovering over the image of the certificate, which will bring up a gray box at the bottom of the page, with an option to download as a pdf ( the image of the computer with an error pointing down).

Can I pay in Euro's?

Payments are registered in US dollars.